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My husband treated me and my 2000 Volvo to an interior and exterior detail for my birthday. With over 200,000 miles, it needed some TLC. When we went to pick up the car the interior was sparkling but the outside had only been run through the wash. When I mentioned this to Jeff, the manager, he immediately apologized for the mistake and had it rewashed and waxed within the hour. They were extremely busy but he insured we were completely satisfied. Gold star! Thanks!
I have been coming to this location for over four years. Never disappointed, always an awesome greeting, and most important - a clean car. I have a membership, appreciate the attention to detail and care Big Splash employees give to their customers. Thank you!
I have never been disappointed when coming here. I am currently 9 months pregnant and wanted to get my car cleaned and ready before baby comes. They made sure I was taken care of and now my car looks brand new!Plus they had a special going so I was pleasantly surprised! Highly recommended!
Employees were so nice and personable. Went above and beyond on our visit today!!
Have returned each time I am in the area for business and each time I have left with a clean car and happy. I have met Chuck and Rob and other staff all seem friendly and will strike up a conversation while waiting for detailing to be completed. Worth the try if you haven't been.
I had two glass bottles of milk clank together in the backseat of my SUV and milk went everywhere, all over the floor, soaking into the carpet. I tried everything I could find online to try and clean it and get the smell out. The carpet ended up looking really nice after all of the cleaning I did, however the smell WOULD NOT come out for anything. I finally decided to bite the bullet and pay for a detailing service to see if it would help. I call the day before to see if I could make an appointment and was told they don't really do that but they would take my info and try to have someone available at the time I wanted to bring it in. I arrived and didn't have any wait to get my car in. Donald was the person who helped us and clearly explained what he would do and admitted the smell not come completely out due to the fact that we had waited so long to bring it in for cleaning. He told us the wait would be about 2 hours, which was almost spot on. We picked up my truck and the smell was gone! He explained that the smell may return and provided me with the next option to try to help should I need it. He had already called the other location to confirm they had the proper equipment to do the service he recommended. All in all, I was very happy with the service provided. I would recommend this location and will definitely be back! Thank you Donald and Big Splash!!!!!!!!
Shelby, We will for sure pass the kudos along to Donald and the Overland Park management team! I've actually had the very same thing happen in my car, so I know the smell you are talking about and how tough it is to eliminate! We are always here for you when you need us. Thanks for being a customer and for posting your experiences. Best regards,
The Overland Park location is awesome! Fast, Friendly, and Professional! I highly recommend that LOCATION! The 39th street location is not that good. More than half the time, I have to dry and vacuum my own car, even though I have a Pro Plan membership! AND there are always employees standing around. Since this one is closest to me, I have to look elsewhere.
Really great car wash. I have a monthly interior exterior membership. I'm in almost every day. I'm an Uber driver, so I need to get my car cleaned almost every day. Time is money to me. When I have to wait to get the interior completed as I do lately since your great physical upgrades because you're short handed it costs me money waiting.
Charles, Thank you for your feedback! I apologize for your lengthy wait today. We are actively hiring and training new staff to make the throughput better and decrease wait times. We value your business! Best regards,
A couple of years ago, a "friend" yanked on the cup holder in my car, and busted it. You're supposed to be able to slide it out of the way, and "open" it only when needed. But it got stuck open, but open cockeyed, so there was no way to get it back in. Not only is it in the way, but no cup holders! I learned to live with it, but it was a pain in the ass.I got my car cleaned at your place yesterday, and when you were done, I got in the car and as I was driving away, I noticed that the cup holder was FIXED! Man, I don't know how in the hell THAT happened, but WOW!!You guys are great!! I couldn't be happier! THANK YOU!!
Bill, We are so happy to have helped! We look forward to serving you in the future. Best regards,