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FAQ

If I buy an unlimited membership, can I wash my car at any Big Splash location?
Yes! Your Unlimited membership is valid at any of our locations.
What forms of payment do you accept?
Cash, all major credit cards, and payment via our app are all accepted. Note: Some pay lanes only accept credit cards, so check the signs when you roll through.
Do you offer a ‘contactless’ method of payment?
We do! You can download our app, buy a wash and enter your information, including license plate ID. When you come through the wash, your wash can be redeemed automatically. You don’t even have to roll down your window!
Is Big Splash a touchless car wash?
Do you wash your hands without rubbing them together? Do you wash your clothes without agitation? Do you keep your teeth clean without brushing them? It’s very difficult to get anything really clean without contact, even with high pressure and harsh chemicals, like many "touchless washes."

At Big Splash, we use closed-cell foam, soft-cloth material, and 100% safe biodegradable soaps to gently clean your car. Our soft cloths and foam make contact with your car, which is the best way to get it clean without scratching or dulling your clear coat finish.
Do you offer detailing?
Some of our locations offer detail services. Check the locations page for more information on services offered at each location.
How can I cancel my membership?
It’s super easy to cancel any time through our app or by talking with a Customer Service Advisor on site.
What do you mean by ‘unlimited’ car washes?
Vehicles with active memberships are eligible to receive up to one car wash per day.
Do you accept muddy or icy vehicles?
It depends. If we can’t see the paint on your car, we’re not able to wash it. That’s because after the wash, if you notice a dent or scratch, you may blame the car wash. If your car is that dirty, we recommend that you take your vehicle to a self-service wash to rinse it off just to be on the safe side!
Do you recycle your water?
Yes! We recycle, reclaim and reuse all car wash tunnel water to ensure that you receive a safe, high-quality car wash that is easy on the environment.
Is it really better to wash my car at Big Splash rather than at home?
Yes! It is so much better for the environment and for your car. Our car wash applies high-tech chemicals that efficiently clean dust and residue, offering added protection to your car’s finish. When people wash at home, they may end up accidentally scratching their vehicle’s finish because the towels and sponges used are not 100% clean.

A recent study shows that the average person uses more than 100 gallons of water when washing a car by hand. Our computer-controlled system uses under 45 gallons of fresh water for each wash, in addition to over 100 gallons of recycled water. Also, when you wash at home, more soap is generally used, and the soapy water goes straight into the waterways.
What vehicles do you not wash?
We cannot wash dually trucks or trucks with fuel tanks, loose items, or debris in the back. Lifted vehicles above a 7’4” clearance are not accommodated based on our tunnel size. Anything with a luggage rack, ladder rack, greasy fifth wheel, or aftermarket parts that are not deemed to be safe are not able to go through the wash. Sorry!
Is the wash safe for convertibles?
Absolutely! Please make sure that the roof is properly latched unless you want a shower. ????
Is the wash safe for newly painted cars?
Yes! However, your car’s paint needs at least 30 days to cure before you should take it through a car wash. Consult with your body shop for curing times just to be on the safe side. FYI, paint on new cars is fully cured before delivery.
Will a cracked windshield be safe in the wash?
Yes. However, once the integrity of windshield glass is compromised by rock chips (even very small ones), it becomes more susceptible to changes in temperature. So, while you may wash your vehicle with windshield damage, cracks, or chips may expand during the process. It’s always best to repair or replace a damaged windshield immediately.
Will my antenna be OK?
Any fixed factory antenna will not be harmed during the wash. Power antennas are hollow core, and will break if left in the raised position, so please lower all power antennas. Big Splash is not responsible for antennas that have not been lowered. Aftermarket products such as CB and cell phone antennas should be removed prior to washing.
My finish looks dull and streaky. Why?
This is usually a sign of oxidation, which occurs as paint ages and decays from exposure to sunlight and road oils. You can slow the process by washing your vehicle often and applying a coat of hand wax at least once a year. If oxidation has already occurred, try cleaning the paint with a paint cleaning compound, then polishing and waxing the finish.
Will my bug shield be safe?
Unfortunately, we can’t be responsible for aftermarket accessories to your vehicle, including bug shields. Most customers who have bug shields wash their vehicles with no incident. However, problems can arise if the shield has prior damage or if it is made from low-grade plastic. If you’re in the market for a new bug shield, we recommend products made of Lexan, which is virtually indestructible.

Download our app

Download Big Splash’s FREE mobile app for first access to our best exclusive in-app deals, discounts, promos, and more, plus manage your account with ease from the app!

Available for iOS and Android.

Download App

Download Our App!

Download Big Splash’s FREE mobile app for first access to our best exclusive in-app deals, discounts, promos, and more, plus manage your account with ease from the app!

Available for iOS and Android.

Download on iOS

Download on Android

We’re making a splash in our local communities. Sign up for our newsletter to stay informed!